This website is owned and operated by SJET, LLC. This privacy policy only covers information collected at this website, and does not cover any information collected offline. 

Shipping

Your order will be shipped within 7 days of payment. Express Shipping orders will be shipped as soon as possible within 7 days.

NOTE: Orders, including Express Shipping, placed from July 10th, 2018 to July 25th 2018 will be ship on August 1, 2018. Orders, including Express Shipping, placed from July 26th 2018 to July 30th will ship on August 1, 2018 or within 7 days.

 

Shipping within the United States and its territories:

Via United States Post Service  Priority Mail or Express Priority Mail. Shipping Rates: $7 per order via Priority Mail and $25 per order via Express Priority Mail.

We send every order in a new and pristine shipping box, if your package arrives with damages to the extend that the items inside got affected, to be able to exchange them, its your responsibility to take pictures and send them to us via email at sofia.tort@me.com within 5 days of receipt.

 

If you wish any other service feel free to contact us at sofia.tort@me.com, we will try to acomadate your request, but keep in mind that we ship from Puerto Rico and an extra charge, depending on the service, will apply.

 

Shipping to the rest of the world, the shipping charge will be $45 and the shipping service will be decided by the seller depending on the destination. We are not responsable for damages caused during shipping or opened packages . We are also not responsable for lost packages.

 

Shipping charge is non-refundable.

Return Policy

SOFIA TORT will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. Items must be returned with all SOFIA TORT tags still attached and must be in their original packaging, if not a 50% restocking fee will apply. Shipping charges are not refundable, and customers are responsible for the returned item shipping cost. Returns will be refunded to the original method of payment, within 15 days of SOFIA TORT reciving the item.  You can return or exchange the item within 5 days of the date of receipt. Items on sale are non-refundable or exchangeable and they may have limited damage.

Repairs and Replating

If your SOFIA TORT piece needs to be repair or replated, please email us, attaching a picture of the piece that needs repairing at sofia.tort@me.com. Not every piece is repairable or replateable, and some charges may apply, including, but not limited to, the shipping costs of this pieces. We are not responsable for additional damages or lost that maybe caused during the reparation, replacing or shipping.

 

Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

 

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we only use information from our interactions with you and other customers to: complete your purchase transactions; provide the services you request; send you offerings by mail; identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; notify you of product recalls or provide other information concerning products you have purchased; improve our merchandise selections, customer service, and overall experience. We do not share your information with third parties.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Conditions Of Use & Disclaimers

When you use this website, you are automatically agreeing that both your access to the site and your use of it are: subject to the terms and conditions in this legal notice, which may change at any time without notice; Subject to all applicable laws; Undertaken at your own risk. 

Use
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with SOFIA TORT. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.

Errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Applicable law
By visiting this website, you agree that the laws of the Commonwealth of Puerto Rico, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Contact Us:

Email: sofia.tort@me.com

Tel.787-237-0018

Address: J5 San Patricio Ave. PH3, Guaynabo, Puerto Rico 00968

SOFIA TORT Creative Jewelry is a SJET, LLC brand.

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